The creation process of SLA Policy (Service Level Agreement)
Navigation: Menu > Tickets App > Menu(Three dots) > Select SLA Policy App > SLA Policy Listview > SLA Policy > Create (+)
The fields which are in red star mark are mandatory
Create SLA Policy
| Field name | Description | Mandatory |
| Name | Enter a name for the SLA policy | Yes |
| Description | Comment or enter short notes about SLA Policy | No |
| Set SLA target as | ||
| Priority | ||
| Priority | Select priority of the policy from the list | Yes |
| Response Time | Enter response time and select whether the time is in hours or minutes from the list | Yes |
| Resolution Time | Enter resolution times and select whether the time is in hours or minutes | Yes |
| Add | User can click on Add option to set multiple SLA targets | |
Apply all the details and click on “Save”