Introduction
Level groups refer to the categorization or grouping of support requests or tickets based on their complexity, urgency, or the level of expertise required to address them. Level groups help streamline the support process and ensure that requests are routed to the appropriate support staff or teams based on their skill-set and the nature of the issue.
With BizGaze’s “Level Groups” app organizations can ensure efficient handling of customer issues. This approach allows support resources to be allocated appropriately, ensuring that less complex issues are resolved quickly and help optimize the support workflow, improve response times, and enhance overall customer satisfaction.
Stage Workflow
| Stage name | Description |
| Active | The Level Group is currently in use and valid |
| Inactive | The stage where Level Group is temporarily not in use or awaiting further approval |
| Deleted | The Level Group has been permanently removed or discontinued. |
Portlets & Widgets
In the layout view, a Portlet accurately represents each functionality, and its corresponding data is precisely viewed as a Widget. The following section includes the default portlets and widgets of the Level Groups App.
Details
This section contains basic details of the Level Group
| Field name | Description |
| Code | Short name or system generated unique code of the Level group is displayed |
| Issue Group Name | Name of the Issue Group is displayed. Issue Groups in a support system refer to the categorization or classification of support tickets or customer issues based on common themes or characteristics |
| Level Group Name | Level group name is displayed. Level groups refer to the categorization or grouping of support requests or tickets based on their complexity, urgency, or the level of expertise required to address them |
Levels
This section contains basic details of the Level
| Field name | Description |
| Index | Index number of the level group is displayed |
| Level Name | Displays name of the Level. A level refers to a specific tier or degree of support provided to users or customers based on their needs, the complexity of the issue, or the service level agreements in place |
Level Member
A Level Member refers to a designation or classification assigned to individuals or entities based on their level of access, privileges, or expertise within the support system
| Field name | Description |
| User Name | Displays user name of the Level member |
| Designation | Designation of the level member is displayed. A designation refers to a specific role or title assigned to an individual within the support team |
| Level Name | Displays name of the Level. A level refers to a specific tier or degree of support provided to users or customers based on their needs, the complexity of the issue, or the service level agreements in place |
Activity Log provide users with essential information, notifications, and real-time updates to keep them engaged and informed about key activities in apps related to updates, notifications, and stage changes.
| Field name | Description |
| Comments | User can write short notes or comments about the Level Group |
| Audit | |
| Created Date | Date when the Level Group is created |
| Created By | Name of the person who created the Level Group |
| Last Updated Date | Last stage changed of the Level Group |
| Last Updated By | Name of the person who last updated the stage |
| Status | Displays the current status of the Level Group |
| Time-Line | This widget tracks all the activities within the app. |
Reports
A report is a document that presents information in an organized format for a specific audience and purpose. Although summaries of reports may be delivered orally, complete reports are almost always in the form of written documents.
- Levels Group Masters