Introduction
Priority in a support system refers to the level of urgency or importance assigned to a particular support ticket or customer issue. It helps determine the order in which support requests are addressed and the resources allocated to resolve them.
By leveraging BizGaze’s “Priority” app, users can effectively prioritize and manage support tickets, ensuring timely resolution of critical issues, improving customer satisfaction, and optimizing resource allocation within support teams.
Stage Workflow
| Field name | Description |
| Active | Priority is open for acceptance by the support team |
| Inactive | Priority is created and awaiting approval for further process |
| Deleted | Priority is removed or no longer in use |
Portlets & Widgets
In the layout view, a Portlet accurately represents each functionality, and its corresponding data is precisely viewed as a Widget. The following section includes the default portlets and widgets of the Priority App.
Details
This widget contains basic details about the Priority
| Field name | Description |
| Name | Name of the priority is displayed. Priority level helps Support services to determine the urgency of the Issue to be resolved. |
Activity Log provide users with essential information, notifications, and real-time updates to keep them engaged and informed about key activities in apps related to updates, notifications, and stage changes.
| Activity | |
| Comments | User can write short notes or comments about the Priority |
| Audit | |
| Created Date | The date when the Priority is created |
| Created By | The name of the person who created the Priority |
| Last Updated Date | The last stage changed of the Priority |
| Last Updated By | The name of the person who last updated the stage |
| Status | Displays the current status of the Priority |
| Time-Line | This widget tracks all the activities within the app. |
Reports
A report is a document that presents information in an organized format for a specific audience and purpose. Although summaries of reports may be delivered orally, complete reports are almost always in the form of written documents.
- Priority Masters